A Brief History of Customer Service Excellence
Customer service has undergone a fascinating evolution, shaped by technological advancements and changing consumer expectations. In the...
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Renier Macalino
Oct 12 min read
Cost Management: A Strategic Approach for Startups and SMEs
In today’s fast-paced business environment, managing costs effectively is crucial for startups and medium-sized enterprises. Scaling...
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Renier Macalino
Sep 292 min read
"Scaling Smart: Outsourcing as a Startup Game-Changer"
For startups and medium-sized companies, scaling efficiently is crucial for long-term success. However, achieving growth while...
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Nur Laminero
Sep 143 min read
The Power of Hiring the Right People for the Right Seat
Few decisions in business carry as much long-term impact as hiring. Yet, many focus too narrowly on resumes, forgetting a fundamental truth.
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Nur Laminero
Oct 22, 20236 min read
Why Hiring the Wrong People Is Bad for Business and How a Good BPO Can Help
Poor hiring decisions cost us a year in money, effort, and, most importantly, time.
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Nur Laminero
Oct 20, 20236 min read
Why Our People-First Philosophy is a Game-Changer for Entrepreneurs and Business Owners
No matter how strongly you, as a leader, believe that people are the most important pieces of your company, it's not until everyone in...
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Nur Laminero
Oct 18, 20233 min read
Bad Customer Experience: OnSpot's Million Dollar Lesson
Effective outsourcing requires mutual trust, clear communication, and a shared vision between the client and the outsourcing provider.
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Nur Laminero
Oct 17, 20234 min read
The 4-Hour Workweek and Outsourcing Power To Grow Your Company Fast
Building an empire doesn't mean you're grinding 24/7. It's about working smarter, not harder.
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Nur Laminero
Oct 16, 20233 min read
Movers in New York Case Study: The Power of Outsourcing to OnSpot for a Small Business in Moving Industry
More than a year ago, an entrepreneur operating a small moving company in the Greater New York area approached us, hoping to boost his...
150
Nur Laminero
Oct 15, 20235 min read
Efficient - Fast, Fast, Fast Talent Acquisition Using Topgrading
Reflecting over morning coffee, I thought about at how our small team has notably enhanced our hiring processes in a short span, adeptly...
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Nur Laminero
Oct 15, 20233 min read
OnSpot Built Out of Necessity
It was something we needed to do. Our Founders Jake Wainberg and Alon Ben Eli, both serial entrepreneurs and migrants from Israel were...
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Mark Apostol
Feb 20, 20232 min read
EXPLORING the World of Outsourcing: A Startup Guide to Outsourcing
Whether you're a small business owner, a startup founder, or a seasoned entrepreneur, you've probably been thinking about outsourcing lately
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Mark Apostol
Feb 2, 20232 min read
Delegation: The Secret to Business Success
Listen folks, running a business is a tough gig. There's no getting around it. You're faced with a never-ending list of tasks and...
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Mark Apostol
Jan 31, 20232 min read
"Revolutionize Your Biz Game: Outsource Like a Pro in 5 Easy Peasy Steps"
Listen up folks, I'm here to talk about outsourcing - the secret weapon for business owners who want to take their game to the next...
260
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