It's in the Culture: Why the Philippines is the Gold Standard in Global Customer Service: A Story of Culture, Connection, and Excellence
The Philippines has this deep understanding of Western expectations because of its historical ties to Am
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Renier Macalino
Oct 113 min read
Latest Updates in Outsourcing: A 2024 Perspective
As the global market continuously shifts, outsourcing trends have adapted to align with modern business demands. Here’s what’s shaping...
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Renier Macalino
Oct 83 min read
Process Efficiency: The Foundation of Exceptional Customer Service
When Amazon decided to scale, one of the keys to their success was their relentless focus on process efficiency. Their ability to...
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Renier Macalino
Oct 72 min read
A Brief History of Customer Service Excellence
Customer service has undergone a fascinating evolution, shaped by technological advancements and changing consumer expectations. In the...
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Renier Macalino
Oct 12 min read
Cost Management: A Strategic Approach for Startups and SMEs
In today’s fast-paced business environment, managing costs effectively is crucial for startups and medium-sized enterprises. Scaling...
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Renier Macalino
Sep 292 min read
"Scaling Smart: Outsourcing as a Startup Game-Changer"
For startups and medium-sized companies, scaling efficiently is crucial for long-term success. However, achieving growth while...
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Nur Laminero
Sep 255 min read
Adapt or Fall Behind: Why Leaders Must Embrace the Gen Z Cultural Shift
To thrive in the Gen Z era, companies must rethink their entire approach to leadership and workplace culture.
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Nur Laminero
Sep 44 min read
The Outsourcing Blueprint
I wrote this specifically for the start-ups and small business owners who are considering to outsource but do not have the experience.
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Nur Laminero
Dec 3, 20232 min read
Singapore's Rise to First-Class Status Propelled by Strategic Outsourcing
“If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” ~ Lee Kuan Yew
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Nur Laminero
Oct 23, 20238 min read
People First: Why BPO's Employee-Centric Approach Matters to Clients
As we crafted our values, we aimed to genuinely embody the Employee Centric value. But the question was, how?
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Nur Laminero
Oct 22, 20236 min read
Why Hiring the Wrong People Is Bad for Business and How a Good BPO Can Help
Poor hiring decisions cost us a year in money, effort, and, most importantly, time.
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Nur Laminero
Oct 17, 20234 min read
The 4-Hour Workweek and Outsourcing Power To Grow Your Company Fast
Building an empire doesn't mean you're grinding 24/7. It's about working smarter, not harder.
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Nur Laminero
Oct 16, 20233 min read
Movers in New York Case Study: The Power of Outsourcing to OnSpot for a Small Business in Moving Industry
More than a year ago, an entrepreneur operating a small moving company in the Greater New York area approached us, hoping to boost his...
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Nur Laminero
Oct 15, 20235 min read
Efficient - Fast, Fast, Fast Talent Acquisition Using Topgrading
Reflecting over morning coffee, I thought about at how our small team has notably enhanced our hiring processes in a short span, adeptly...
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Nur Laminero
Oct 15, 20233 min read
OnSpot Built Out of Necessity
It was something we needed to do. Our Founders Jake Wainberg and Alon Ben Eli, both serial entrepreneurs and migrants from Israel were...
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Nur Laminero
Oct 12, 20235 min read
Crafting OnSpot’s Ethos from Pages of Wisdom from Silent Mentors
I spend 30 minutes to an hour every single day reading a book on top of the other learning materials I consume whether formal or...
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Mark Apostol
Jul 18, 20234 min read
Amplify Pride: Celebrating Accomplishments in the Realm of Remote Work
Hey folks! This is the second installment of my 5-part blog. Let us proceed. As a leader in the realm of remote work, it is crucial to...
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Nur Laminero
May 24, 20233 min read
Boost Your Business with Effective Marketing: Why Outsourcing in the Philippines is the Key
In today's competitive business landscape, marketing plays a vital role in driving growth and success.
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Trinity Gay
Mar 31, 20232 min read
Budgeting for Outsourcing: 7 Tips for Understanding the Costs and Savings
As companies grow, they often find themselves struggling to manage all aspects of their business. This is where outsourcing comes in. This c
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Mark Apostol
Mar 8, 20233 min read
Outsourcing: Hacks to Crush Your E-Commerce Game and Keep Customers Happy!
Outsourcing: Hacks to Crush Your E-Commerce Game and Keep Customers Happy!
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