Process Efficiency: The Foundation of Exceptional Customer Service
When Amazon decided to scale, one of the keys to their success was their relentless focus on process efficiency. Their ability to...
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Renier Macalino
Oct 72 min read
A Brief History of Customer Service Excellence
Customer service has undergone a fascinating evolution, shaped by technological advancements and changing consumer expectations. In the...
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Renier Macalino
Oct 12 min read
Cost Management: A Strategic Approach for Startups and SMEs
In today’s fast-paced business environment, managing costs effectively is crucial for startups and medium-sized enterprises. Scaling...
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Nur Laminero
Sep 44 min read
The Outsourcing Blueprint
I wrote this specifically for the start-ups and small business owners who are considering to outsource but do not have the experience.
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Nur Laminero
Oct 25, 20237 min read
The Urgency of Now: Embracing the Instant Economy Through Outsourcing
The runway of startups and small businesses is very short and the expectation are high. This is why every minute counts.
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Nur Laminero
Oct 23, 20238 min read
People First: Why BPO's Employee-Centric Approach Matters to Clients
As we crafted our values, we aimed to genuinely embody the Employee Centric value. But the question was, how?
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Nur Laminero
Oct 22, 20236 min read
Why Hiring the Wrong People Is Bad for Business and How a Good BPO Can Help
Poor hiring decisions cost us a year in money, effort, and, most importantly, time.
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Nur Laminero
Oct 20, 20236 min read
Why Our People-First Philosophy is a Game-Changer for Entrepreneurs and Business Owners
No matter how strongly you, as a leader, believe that people are the most important pieces of your company, it's not until everyone in...
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Nur Laminero
Oct 18, 20233 min read
Bad Customer Experience: OnSpot's Million Dollar Lesson
Effective outsourcing requires mutual trust, clear communication, and a shared vision between the client and the outsourcing provider.
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Nur Laminero
Oct 17, 20234 min read
The 4-Hour Workweek and Outsourcing Power To Grow Your Company Fast
Building an empire doesn't mean you're grinding 24/7. It's about working smarter, not harder.
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Nur Laminero
Oct 16, 20233 min read
Movers in New York Case Study: The Power of Outsourcing to OnSpot for a Small Business in Moving Industry
More than a year ago, an entrepreneur operating a small moving company in the Greater New York area approached us, hoping to boost his...
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Nur Laminero
Oct 15, 20235 min read
Efficient - Fast, Fast, Fast Talent Acquisition Using Topgrading
Reflecting over morning coffee, I thought about at how our small team has notably enhanced our hiring processes in a short span, adeptly...
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Nur Laminero
Oct 12, 20235 min read
Crafting OnSpot’s Ethos from Pages of Wisdom from Silent Mentors
I spend 30 minutes to an hour every single day reading a book on top of the other learning materials I consume whether formal or...
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Renier Macalino
Oct 12, 20232 min read
An Assurance to Those We Serve
As the Service Delivery Director of OnSpot Global, I am beyond excited to share with you my approach to building and maintaining strong...
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Nur Laminero
May 24, 20233 min read
Boost Your Business with Effective Marketing: Why Outsourcing in the Philippines is the Key
In today's competitive business landscape, marketing plays a vital role in driving growth and success.
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Nur Laminero
May 18, 20233 min read
Unlocking Sales Traction: Strategies to Drive Business Growth
In the ever-evolving landscape of sales, getting traction is vital for the success of any business.
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Trinity Gay
Mar 31, 20232 min read
Budgeting for Outsourcing: 7 Tips for Understanding the Costs and Savings
As companies grow, they often find themselves struggling to manage all aspects of their business. This is where outsourcing comes in. This c
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Nur Laminero
Mar 14, 20232 min read
Beyond Borders: How OnSpot Ensures Efficiency in a Remote Work Setup
As a company that values its employees, OnSpot recognizes the importance of maintaining efficiency even when working remotely. In the...
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Mark Apostol
Mar 8, 20233 min read
Outsourcing: Hacks to Crush Your E-Commerce Game and Keep Customers Happy!
Outsourcing: Hacks to Crush Your E-Commerce Game and Keep Customers Happy!
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Renier Macalino
Mar 7, 20231 min read
Focusing On The Value
I have been thinking for days about what could be one of the most essential parts of making a partnership successful. After a couple of...
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