It's in the Culture: Why the Philippines is the Gold Standard in Global Customer Service: A Story of Culture, Connection, and Excellence
The Philippines has this deep understanding of Western expectations because of its historical ties to Am
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Renier Macalino
Oct 113 min read
Latest Updates in Outsourcing: A 2024 Perspective
As the global market continuously shifts, outsourcing trends have adapted to align with modern business demands. Here’s what’s shaping...
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Renier Macalino
Oct 12 min read
Cost Management: A Strategic Approach for Startups and SMEs
In today’s fast-paced business environment, managing costs effectively is crucial for startups and medium-sized enterprises. Scaling...
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Nur Laminero
Sep 265 min read
Why I Chose Unlimited PTO for Our Leaders: A Challenge to the Traditional Corporate Playbook
If you can’t trust your leaders with their own time, then they’re probably not the right leaders.
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Nur Laminero
Sep 255 min read
Adapt or Fall Behind: Why Leaders Must Embrace the Gen Z Cultural Shift
To thrive in the Gen Z era, companies must rethink their entire approach to leadership and workplace culture.
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Nur Laminero
Sep 255 min read
The Leadership Dilemna: To Hire or Develop? The High Stakes of Choosing the Wrong Path
To truly scale your organization, you need leaders who are committed to the same vision and values that got your company where it is today.
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Nur Laminero
Sep 143 min read
The Power of Hiring the Right People for the Right Seat
Few decisions in business carry as much long-term impact as hiring. Yet, many focus too narrowly on resumes, forgetting a fundamental truth.
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Nur Laminero
Sep 44 min read
The Outsourcing Blueprint
I wrote this specifically for the start-ups and small business owners who are considering to outsource but do not have the experience.
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Nur Laminero
Dec 11, 20235 min read
Purpose-Driven Expansion Powered By Global Outsourcing: Walmart's Rise and Kmart's Demise
Outsourcing allowed Walmart to maintain and even lower its prices, a key factor in its appeal to a broad consumer base.
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Nur Laminero
Dec 3, 20232 min read
Singapore's Rise to First-Class Status Propelled by Strategic Outsourcing
“If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” ~ Lee Kuan Yew
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Nur Laminero
Nov 30, 20234 min read
The Timeless Wisdom of Charlie Munger on Outsourcing: A Tribute from a Lifelong Admirer
By freeing up internal resources and focusing on core areas, businesses can invest more in things that matter the most.
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Nur Laminero
Oct 25, 20237 min read
The Urgency of Now: Embracing the Instant Economy Through Outsourcing
The runway of startups and small businesses is very short and the expectation are high. This is why every minute counts.
580
Nur Laminero
Oct 23, 20238 min read
People First: Why BPO's Employee-Centric Approach Matters to Clients
As we crafted our values, we aimed to genuinely embody the Employee Centric value. But the question was, how?
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Nur Laminero
Oct 22, 20236 min read
Why Hiring the Wrong People Is Bad for Business and How a Good BPO Can Help
Poor hiring decisions cost us a year in money, effort, and, most importantly, time.
290
Nur Laminero
Oct 20, 20236 min read
Why Our People-First Philosophy is a Game-Changer for Entrepreneurs and Business Owners
No matter how strongly you, as a leader, believe that people are the most important pieces of your company, it's not until everyone in...
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Nur Laminero
Oct 18, 20233 min read
Bad Customer Experience: OnSpot's Million Dollar Lesson
Effective outsourcing requires mutual trust, clear communication, and a shared vision between the client and the outsourcing provider.
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Nur Laminero
Oct 17, 20234 min read
The 4-Hour Workweek and Outsourcing Power To Grow Your Company Fast
Building an empire doesn't mean you're grinding 24/7. It's about working smarter, not harder.
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Nur Laminero
Oct 16, 20233 min read
Movers in New York Case Study: The Power of Outsourcing to OnSpot for a Small Business in Moving Industry
More than a year ago, an entrepreneur operating a small moving company in the Greater New York area approached us, hoping to boost his...
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Nur Laminero
Oct 15, 20235 min read
Efficient - Fast, Fast, Fast Talent Acquisition Using Topgrading
Reflecting over morning coffee, I thought about at how our small team has notably enhanced our hiring processes in a short span, adeptly...
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Mark Apostol
Sep 5, 20232 min read
Redefining Work: The Smart Technology Revolution in Employee Productivity and Comfort
In the heart of a bustling city, forward-thinking leaders were poised to embrace the transformative power of the Internet of Things (IoT)...
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